1. Parties
PropTurn Ltd ("PropTurn", "we") is a company registered in England & Wales. "You" means the individual or business that creates a PropTurn account. If you create the account on behalf of a business, you warrant that you are authorised to bind that business.
2. What PropTurn does
PropTurn is a property operating platform. We provide software, payment rails, tax-filing infrastructure, a service-partner roster and supporting operations. We do not own your properties, hold your tenancy agreements, or act as a letting agent unless explicitly engaged to do so in a separate agreement.
3. Your responsibilities
- Keep your account secure. You are responsible for actions taken under your login; tell us immediately if you suspect compromise.
- Provide accurate information about properties, tenants, prices and compliance status.
- Comply with all UK law applicable to your role — landlord obligations, letting-agent regulations, HMRC tax rules, data- protection law, health-and-safety where relevant.
- Do not use the platform to commit fraud, launder money, or harass other users.
4. Fees, invoicing and payouts
Management companies subscribe to PropTurn on one of the published tiers; the fee is invoiced monthly in advance. Landlords do not pay PropTurn — their cost is the operator fee they agree with their management company. Service partners pay PropTurn a flat subscription (currently £14.99 per month, first job on the platform free); their invoices to operators are in addition to, and never reduced by, that subscription. PropTurn never takes a percentage on top of a service partner’s invoice.
Rent, deposits and service-partner pay in flight are held in a segregated client-money account. See /trust for the handling arrangement and regulator status.
5. Suspension and termination
Either party may terminate on 30 days’ written notice. We may suspend an account immediately for material breach (fraud, non-payment after notice, misuse of the client-money flow). On termination we export your data in machine-readable form and delete it after the regulator-mandated retention window (see privacy notice).
6. Warranties and liability
We warrant that the platform is delivered with reasonable care and skill. We do not warrant that it will be uninterrupted or free of bugs — we commit to a published uptime target, which is audience-specific and attached to your order form.
Neither party’s liability is limited for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully limited. Subject to that, aggregate liability per calendar year is capped at the fees you paid PropTurn in that year (or, for landlords who do not pay PropTurn directly, £500).
7. Data
See the privacy notice for what we collect, why, and your rights. Where PropTurn acts as processor for data you control (e.g. tenant or guest data flowing through an operator account), the Article 28 data-processing terms in Schedule 1 of your order form apply.
8. Changes
We may update these terms. For material changes, we notify account holders at least 30 days before the new version takes effect. Your continued use after that date is acceptance; if you disagree, you may terminate without penalty.
9. Governing law and disputes
These terms are governed by the law of England & Wales. The courts of England & Wales have exclusive jurisdiction. Before litigating, the parties will attempt good-faith resolution at the operational level, then at the directors’ level, each step for up to 30 days.
10. Contact
Questions about these terms: legal@propturn.co.uk.